You don’t have to be a genius to recognize that new technology can have a big, positive impact on any given company. Most professionals realized this fact years ago. Yet, despite the acknowledgement that new technology is crucial to business success, many companies still make poor –– or at the very least inefficient –– tech investments. And that can prove just as detrimental as failing to invest in the first place. With that in mind, today we’ll share four tips that business owners can use to ensure they get the most from their tech investments. Check them out here:
Perform Regular Upkeep
If you bought a $50,000 car, would you leave it out in the rain? Would you never change the oil? Would you drive it recklessly? The answer to all of those questions should be an unequivocal “NO.” Unfortunately, businesses rarely treat their tech purchases with the care they deserve. Indeed, performing regular upkeep and maintenance is crucial to optimizing your tech purchases. Downloading regular upgrades and taking care of your hardware might require a little extra work, but it will save your organization lots of money and spare your team an untold number of headaches.
Train Your Staff
If you’re like many other companies, odds are you’ve purchased new tech features to help you improve your customer service during COVID-19. Still, doing so is insufficient if you don’t then take the trouble to properly train and educate your staff. After all, your employees are the people who will operate the new technology –– so it’s an employer’s responsibility to show them how to do so effectively.
Conduct Thorough Research
One might imagine this could go without saying, but no business leader should make a significant tech purchase without first performing thorough research on the product or service. In most instances, business owners can find tech products that are specifically tailored to their industry or even their business. For example, a pharmacy point of sale has many features that won’t be found with a POS system designed for a restaurant or a bar. Bottom line: be a savvy tech shopper and do your homework before you pull the trigger, not after.
Your staff, your customers, other business professionals –– all of these sources can provide business leaders with vital information needed to improve their tech purchases and subsequent implementations. It’s impossible to appreciate every aspect of your organization if you don’t make it a point to solicit feedback from others on your team or in your industry. What’s more, reviewing key survey results and relevant metrics will allow you to make more informed decisions in the first place. Remember, great leaders aren’t afraid to hear what their colleagues have to say!